Customer Service Representative

ACT Home Health

Job Description

The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service representative is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed.


Customer Service Representative Job Duties and Responsibilities:


Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience


Ability to learn and follow all customer service procedures and policies


Strive to meet and go above personal and team targets, goals, and quotas


Aim for customer resolution and return


Record, organize and file customer interactions and profile/account changes


Interact with customers in a friendly and professional manner while actively listening to their concerns


Provide effective solutions and support to ensure that no customer is left dissatisfied


Handle confidential customer information with sensitivity and discretion


Greet, qualify, recommend products/services and close every customer


Suggest areas of improvement to management staff to increase consumer satisfaction



Benefits


Medical, Dental, and Vision Coverage Options

Paid Time-Off following a year of employment

Yearly Raises

Advancement Opportunity

Job Requirements

  • Handle incoming customer service calls
  • Dispatch incoming customer phone calls
  • Accept customer calls and return customer
  • Maintain customer service related information for customer accounts
  • Ensure quality customer service and customer satisfaction
  • Maintain customer service voicemail and return customer calls
  • Provide customers with superior customer service
  • Provide customer service for internal customers
  • Capturing customer information and answering customer inquiries
  • Resolve inbound customer calls regarding account
  • Take customer orders and provide high-quality customer service
  • Make out going customer service calls
  • Work with customer service manager to ensure proper customer service
  • Resolve any customer service issues
  • Answering inbound calls and providing excellent customer service
  • Provide customer support and handling customer inquiries
  • Combining excellent customer service skills
  • Assure quality customer service to all customers
  • Provide exceptional customer service to all customers
  • Provide superior customer service with all customer interactions

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