Chicago Jobs | COVID-19 Contact Tracer Jobs

COVID-19 Contact Tracer

Valid from 6/11/2020 to 7/10/2020
Location: US-IL-Remote
Job Overview
Industry: Human Resources, Other
Base Pay: N/A
Other Pay:
Employee Type: Full-Time
Division:
Job Requirements
Education: Not Specified
Experience: Not Specified
Manages Others: No
Travel Required: Not Specified
Relocation Covered: No

Job Description

COVID-19 Contact Tracer: The COVID-19 Contact Tracer will be responsible for calling all contacts of an individual newly diagnosed with COVID-19. The COVID-19 Contact Tracer will check symptoms and give further instruction in compliance with the Department of Health’s safety guidelines and confidentiality practices related to personal information.


Job Type: Work from Home / Remote

Responsibilities:

  • Communicate with COVID-19 diagnosed individuals with empathy and professionalism.
  • Use a web-based client resource management (CRM) to call contacts of anyone diagnosed with COVID-19.
  • Collect and accurately record information on symptoms into a web-based CRM.
  • Provide contacts with information about testing sites, quarantine procedures, and isolation tips.
  • COVID-19 Contact Tracers must follow a provided script to inform contacts about the importance of quarantine and what to do if symptoms develop.
  • Keep personal information confidential in accordance with public regulations.

Experience:

  • Must complete COVID-19 Contact Tracing Certification.
  • Basic understanding of the coronavirus and its symptoms.
  • Ability to listen and be compassionate to distressed individuals.
  • Critical thinking and sound judgment required.
  • Ability to communicate well with people from all demographics.
  • High School Degree or equivalent required.
  • Must possess a working landline telephone or mobile device.
  • Must possess a working computer and have reliable internet access. 
  • Technology requirements: PC with Windows 10 and antivirus protection, and Windows Firewall; or Mac with Apple OS X 10.13 and antivirus protection; to use for this job.
  • A headset is preferred.
  • Must speak and write in fluent English.
  • Second languages are a plus, but not required.
  • Social Work, Call Center, and Market Research backgrounds preferred, but not required.
  • Experience working in a call center or healthcare environment is helpful, but not required.

This position offers competitive pay.

Job Requirements

  • Communicate with COVID-19 diagnosed individuals with empathy and professionalism.
  • Use a web-based client resource management (CRM) to call contacts of anyone diagnosed with COVID-19.
  • Collect and accurately record information on symptoms into a web-based CRM.
  • Provide contacts with information about testing sites, quarantine procedures, and isolation tips.
  • COVID-19 Contact Tracers must follow a provided script to inform contacts about the importance of quarantine and what to do if symptoms develop.
  • Keep personal information confidential in accordance with public regulations.